Best Rated Transport collects and holds personal information such as your name, email address and address. In addition, we may hold information which you have provided relating to products or services you have participated in or purchased from us.
Where required by law, we will provide you privacy information (in the form of a Privacy Notice or other privacy disclosure documentation) specific to the products or services you want to obtain from us or specific to your dealings with us.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
What kinds of personal information do we collect and hold?
The personal information collected and maintained by Best Rated Transport generally includes your name, email address, date of birth, gender, address, payment information, details of the transport company, customer information, removalist data, contact details and information specific to the information you would like to receive from us and products or services you decide to purchase from us or your dealings with the specific Best Rated Transport business.
Any personal information which we keep about you such as your address or date of birth enables us to continue to deliver and enhance the products and services we provide. We recognise and support your right to privacy in relation to this information and will continue to handle it with care and in accordance with legal requirements. For employment applications, we collect your name, address, contact details, current and past employment information, educational qualifications and professional associations. We also collect information about and proof of your residency status, the name and contact details of your referees and other information required for recruitment purposes. Where we seek your consent to conduct a background check, we also collect details of your proof of identity from you.
How do we collect your personal information?
Best Rated Transport collects and holds personal information in relation services it offers. Where it is possible, we collect your personal information directly from you in person, in writing, over the telephone, by facsimile, through our online services and/or by electronic messages. In some circumstances, we may also collect it from:
- third parties who you have asked to provide your personal information to us:
- our service providers;
- Phone, Email or SMS or web platform.
- law enforcement, dispute resolution, statutory and regulatory bodies;
- marketing organizations, including through the use of purchased lists;
- publicly available sources such as the Internet and telephone directories; and/or
Unless we are required or permitted by law to collect sensitive information about you, we will only do so by obtaining your consent.
We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and state you are in.
We also use other external companies for the following purposes:
- for web hosting services for this website; and/or
- to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities.
We may retain the content of any email that you send to us if we believe we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues, including where email abuse is suspected; our response to you may be monitored for quality assurance issues.
Please note that our email data is encrypted.
For what purposes do we collect, hold and use your personal information?
Best Rated Transport needs this information to manage the information we provide to you and keep track of products you may purchase or other services you may use. This information has been given to us on a strictly confidential basis and will only be used for the purposes for which it was provided, and in provision of those products and services. We disclose personal information to third parties who we believe are necessary to assist us and them in providing the relevant services and products.
We collect, hold and use your personal information for the purposes of providing our products and services and managing our business. This may include:
- conducting customer research and analytics in relation to our service and products, and improving our service and products;
- handling complaints and disputes;
- training our employees, agents and representatives;
- marketing our services and products and those of our related companies and business partners that may interest you;
- identifying and contacting individuals who do business with us; and/or assessing and processing employment applications.
- If you are a customer obtaining a quotation, we would also pass your details to the appropriate Best Rated Operator.
- If you pay by credit card, we on occasion my need to contact our financial institution that being Westpac banking corporation. Finally, we would only pass your details to a government body, law enforcement agencies as required / permitted by law at any relevant times.
You guarantee you are using accurate information which is not misleading in any way. To be a registered Best Rated Operator you must also abide by our strict Code of Conduct.
Who do we disclose your personal information to and why?
Best Rated Transport may, from time to time, provide you with information about products and services offered by BEST RATED TRANSPORT other affiliates of Best Rated Transport and the products and services which we have designed and developed. Unless you request otherwise you authorise Best Rated Transport to contact you with information which we think may be relevant or of interest to you.
We may disclose your personal information to others for the purposes specified in the section above. This may include disclosure to:
- our related companies;
- government, law enforcement, dispute resolution, statutory, regulatory or enforcement bodies and agencies;
- external data collection and verification agencies;
- repairers and suppliers;
- your employer;
- the agent and contractor of any of the third parties above; and/or other parties as required by law.
We may also disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We will not disclose your sensitive information for any purpose, other than the purpose for which it was collected, or a directly related secondary purpose, unless you otherwise consent.
We use precautions to protect information and as such confirm that once information is no-longer needed we have a policy for disposal. Your credit card information is not kept on file. Our website and all technology has the latest virus protection.
Direct marketing and your privacy
From time to time, we may use your personal information to advise you about or offer you other products or services that may be relevant and of interest to you. If you do not want to receive these offers from us (including product or service offerings from us on behalf of intermediaries and/or our business partners), please email email@example.com
In some instances, we may disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We do not use or disclose sensitive information for the purposes of direct marketing.
How do we hold your personal information?
We may hold your personal information in a number of ways, including:
- in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
- in paper records.
Where it has been collected from our or your agent, or our service providers, they may also hold copies of your personal information.
Where it has been collected for the purposes of providing a product or service, the product or service provider may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and information collected for different products and services.
Links to external sites
We may include links to external sites that we consider contain content relevant to the information that you were seeking from us. Where these links occur, we accept no responsibility for the accuracy of the content, the privacy or security of those sites or your reliance on any information contained within any such site.
Contacting us about access to, and correction of, your personal information
Best Rated Transport aims to ensure that your personal information is accurate, up to date, complete and relevant. You can seek access to and correct your personal information by contacting us.
If you would like to seek access to, or revise, your personal information, or feel that the information we currently have on record is incorrect or incomplete, please contact us using the following contact details:
You may not access or correct personal information of others unless you have been authorised by their express consent or otherwise under law, or unless they are your dependents under 16 years.
If you do not agree to the above or will not provide us with personal information, we may not be able to provide you with our services or products . In cases where we do not agree to give you access to some personal information, we will give you reasons why.
Making a complaint
If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint by contacting us on the above contact details or in writing to:
The Compliance Officer
Best Rated Transport
Or by email to: firstname.lastname@example.org
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 14 working days. If this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve your complaint. Any unresolved complaints should be referred to the Privacy Commissioner.